Returns & Exchanges

At FAMSA Furniture, we want you to love your home, which is why we offer a 30-day return policy on most items to ensure your complete satisfaction. If a piece doesn't fit your space or style, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Contact our customer service team via email or our online portal within 30 days of delivery to start your return authorization.

2

Prepare for Pickup

Ensure the furniture is disassembled and placed in its original packaging; for large items, our white-glove team will schedule a convenient pickup time.

3

Inspection Process

Once the item arrives back at our warehouse, our technicians will inspect it to ensure it is in original, resalable condition.

4

Receive Your Refund

After a successful inspection, we will issue a refund to your original payment method, minus any applicable restocking or shipping fees, within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing